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Online appointment service boost for patients

Patients can now access more features of our new drdoctor online appointment management service which aims to reduce the number of unattended appointments and improve waiting times.

Text messages will remind patients of their appointments or any cancellations and they can now access an online patient portal by following the link included in the message.

  • We’ve replaced the old SMS (text message) and IVM (voice messaging) system for patient reminders
  • We now have a new online patient booking system to enable patients to book, cancel or reschedule appointments
  • Appointment letters will, in time, be available digitally, via the online portal

 

Patients will receive text messages via their mobile phone for

  • Appointments booked (with an option to rebook or cancel their appointment)
  • Appointment reminders (with an option to rebook or cancel their appointment)
  • Appointment cancellations

Patients can access our online patient portal by following the link included in each message, or visiting www.nhs.my/salfordroyal

Once online, patients will be able to:

  • Request to rebook or cancel their appointments
  • View location information, including Google maps to ensure they get to where they need to be at the right time
  • View clinic information about their upcoming appointment
  • Add their appointment to their personal calendar on their phone or e mail calendar
  • View all upcoming appointments in one place

 

 

 

 

 

 

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