Enhancing our Electronic Patient Record

Project: Patient online booking and management system (DrDoctor)

• First of its kind in NHS North West
• Better patient experience
• Reduced cancelled appointments and non-attenders
• Improved data quality

Three phase roll out of new online patient booking and management service to transform the way we manage outpatient clinics.

Launched in March with replacement of text and voice messaging system for patient reminders.

Other outcomes:

• Better patient choice
• Smoother, more efficient clinics
• Saving administration time
• Reduced waiting times for patients

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